• Conduct on-site or in-house calibration and repair of equipment to ensure it meets Rohde & Schwarz’ high standards of performance • Diagnose equipment malfunctions and perform repairs • Responsible for evaluation and completion of complex data reports • Represent the company in a customer support role and be responsible for customer’s satisfaction with equipment and servicing • Accurately prepare daily logs and reports of work performed, including hours spent and inventory used for each assignment • Assigned projects are moderately complex, requiring some independent action • Effectively communicate with customers in a professional business environment • Coordinate and prioritize daily workload to ensure optimal throughput and on-time delivery • Lead daily stand-up meetings and provide direction on priorities • Monitor workflow, backlog, and past-due jobs to maintain service performance • Coordinate campaign scheduling and complex job structures • Serve as liaison between service operations, management, and support functions • Provide technical guidance and escalation support for complex repairs and calibrations • Mentor and support technicians in troubleshooting and best practices • Ensure compliance with Rohde & Schwarz technical and quality standards • Support onboarding and technical training initiatives • Identify workflow bottlenecks and support continuous improvement initiatives • Assist management by providing performance and workload feedback