Duties Assist the Head Pool Manager with swimming pool operations and ensure safety, cleanliness and quality customer service for all City of Pasadena citizens and its guests. Manage pool staff: cashiers, swim lesson instructors, lifeguards and guests of the facility ensuring the safety of each when Head Pool Manager is not present. The Manager in Training position is a seasonal position with the City of Pasadena Parks & Recreation Department. Manage Daily Operations: Understand the importance of daily operations and ensure all chemical, cleaning, daily-log sheets, lifeguard duties and cashier duties are completed. Assist staff with daily operations as needed and ensure tasks are completed to the standard of the Recreation Manager. Customer Satisfaction: Display customer service with greetings, surveys, and acknowledgments. Handle customer concerns promptly and provide feedback to ensure customer satisfaction. Ensure all staff is giving the same customer service. In-Service Trainings: Attend and actively participate in ALL In-Service Trainings. Assist with leading in-service training weekly and follow schedule provided by the Aquatics Office. Ensure the quality of the skills of each lifeguard is at the City of Pasadena Aquatics standards and above. Recognize skills that are not to standard and provide assistance for the lifeguards to ensure their skills and knowledge are at a level of satisfaction and are capable of performing patron surveillance. Discipline: First understand the City of Pasadena's Corrective Action Method: Assist in providing coaching to help employees understand their job requirements and meet their job expectations. Document all actions of the employee and of yourself as the manager in training to maintain accurate records of every account when dealing with discipline. Follow the city's guidelines of Coaching, Performance Counseling, Informal Reminders, Formal Reminders, and Performance Improvement Plans and if all else fails Termination. Documentation: Keep files, reports, employee time sheets, chemical-log sheets, daily checklist, in-service sign-in sheets, etc...completed and entered in HydroApps. Be thorough with all documents and ensure they are completed and filed so easily accessible for Aquatics Recreation Manager. Required Work Days/Times/Hours: Managers in Training hours will vary depending on the pool. Managers in Training may be asked to cover shifts at other City pools and may be required to work as late as 9pm. ALL In-Service Trainings and manager meetings are mandatory. Must have and maintain, without interruption, all necessary licenses, certifications, clearances, and/or job requirements. Work the assigned schedule and comply with City timekeeping and attendance policy. Other duties as assigned by supervisor. Qualifications: American Red Cross in Lifeguard Instructor, American Red Cross in Lifeguarding, CPR with AED, First Aid, blood borne pathogens (can be obtained through the City of Pasadena prior to hire). PREFERRED: American Red Cross Water Safety Instructor