Job Description: PRIMARY FUNCTION: The primary function of a Detention Specialist is to provide communication with drivers, customers, and other employees to maintain and upkeep the movement of freight. DUTIES AND RESPONSIBILITIES: • Communicate with drivers by telephone and satellite messaging to determine if there is a loading/unloading issue • Fulfill all customer requirements related to detention • Assist with departmental tasks as assigned • Maintain compliance with all company policies and procedures • Effectively communicate with personnel involved with loads and drivers (fleet manager, CSR, CSA, etc) MINIMUM QUALIFICATIONS/EXPERIENCE: • High School diploma required, related experience or college a plus • Ability to function in a fast-paced work environment and tolerate stress • Excellent interpersonal skills • Possess a courteous yet assertive telephone personality • Ability to plan, organize, be attentive to detail, and possess a strong problem-solving skill • Strong customer service skills • Ability to use Microsoft Office products efficiently (Word, Excel, Outlook) PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: • Must be able to sit and use a telephone and computer simultaneously for extended periods of time • Must be able to speak and hear clearly in a high volume telephone environment TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.