Job Description: PRIMARY FUNCTION: The primary function of a Dedicated Final Mile Fleet Manager is to utilize coaching and leadership skills to manage dedicated drivers and achieve specific goals. These goals include meeting pick-up and delivery requirements, maximizing revenue, driver productivity and other established company goals, retaining drivers, and achieving an excellent safety record. SHIFT: Monday- Friday, 6am-2:30pm DUTIES AND RESPONSIBILITIES: • Accept orders, optimize routes, and plan delivery schedules maximizing productivity and efficiency • Dispatch loads to the drivers (issue load information, delivery requirements, and routing) • Arrange for additional labor for any deliveries that require it. • Track drivers through their daily delivery schedule to ensure on-time delivery expectations are begin met. • Communicate with drivers and customers quickly and effectively to resolve any delivery issues that may arise throughout the day. • Notify Customer of issues/changes that might impact customer expectations or affect load assignments • Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability • Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated • Identify, track, and resolve performance issues by conducting driver evaluations and driver route and hold meetings • Resolve driver conflicts, problems, and requests with respect to matters such as, home time, pay, equipment, and load assignments • Responsible for maintaining and submitting driver payroll records weekly. • Ensure the awareness of and enforce company policies • Maintain records pertaining to driver performance and productivity • Track equipment maintenance requirements and schedule equipment to have work done accordingly • Involvement in the training process required of these drivers to ensure they are educated and trained on all details required of the position, including proper operation of the moffett forklifts. • Other duties may be assigned MINIMUM QUALIFICATIONS/EXPERIENCE: • Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or related field • Fluent in computer applications and keyboard proficiency • Ability to function in a fast-paced work environment and tolerate stress • Ability to plan, organize, be attentive to detail and possess and strong problem-solving skill • Excellent interpersonal skills, including good listening skills • Possess courteous, yet assertive telephone personality TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.