Job Description: PRIMARY FUNCTION: The primary function of a Dedicated Fleet Manager is to utilize coaching and leadership skills to manage dedicated drivers and achieve specific goals. These goals include meeting pick-up and delivery requirements, maximizing revenue, driver productivity and other established company goals, retaining drivers, and achieving an excellent safety record. DUTIES AND RESPONSIBILITIES: • Review driver check calls to determine driver location and estimated delivery times • Receive load assignments from Customer Service and review to ensure the appropriateness of such driver work assignments • Dispatch loads to the drivers (issue load information, loading instructions, directions, routing, and fuel information) • Call customers to obtain directions information and schedule loading/delivery appointments, as necessary • Notify Customer Service Department of issues/changes that might impact customer expectations or affect load assignments • Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability • Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated • Identify, track, and resolve performance issues by conducting driver evaluations and driver route and hold meetings • Resolve driver conflicts, problems, and requests with respect to matters such as, home time, pay, equipment, and load assignments • Ensure the awareness of and enforce company policies • Maintain records pertaining to driver performance and productivity • Other duties may be assigned MINIMUM QUALIFICATIONS/EXPERIENCE: • Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or related field • Fluent in computer applications and keyboard proficiency • Ability to function in a fast-paced work environment and tolerate stress • Ability to plan, organize, be attentive to detail and possess and strong problem-solving skill • Excellent interpersonal skills, including good listening skills • Possess courteous, yet assertive telephone personality TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.