Design, prototype, build, document, and support Salesforce solutions across CPQ, L2O, Order Management, Fulfillment, or Billing domains. ● Translate business requirements into scalable technical solutions aligned with Salesforce best practices. ● Develop and enhance Salesforce applications using Apex, Lightning Components, Visualforce, JavaScript, and APIs. ● Implement and maintain integrations with external systems (ERP, billing platforms, etc.). ● Automate business processes using Salesforce Flow, Workflow Rules, and other automation tools. ● Create and manage CPQ configurations including product setup, pricing, discounting, and advanced approvals. ● Develop reusable components and frameworks to improve productivity and maintainability. ● Maintain detailed technical documentation and design artifacts. Provide L2/L3 production support for Salesforce applications, including CPQ, Order Management, and Billing. ● Troubleshoot and resolve production issues, defects, and performance bottlenecks within defined SLAs. ● Perform root cause analysis and implement preventive solutions. ● Monitor system health, integrations, and batch jobs to ensure platform stability. ● Support release deployments, hotfixes, and patch management activities. ● Collaborate with business users to resolve functional issues and provide timely updates. ● Maintain data integrity and handle data fixes using tools like Data Loader or scripts. ● Participate in on-call rotation or support coverage model as required. Key Responsibilities ● Design and develop custom Salesforce solutions, features, and integrations. ● Perform system administration activities including user management, security, workflows, and data configuration. ● Collaborate with cross-functional teams (Business, QA, DevOps) to deliver high-quality solutions. ● Gather and analyze business requirements and convert them into technical specifications. ● Drive continuous improvement by identifying opportunities for automation and optimization. ● Stay updated with Salesforce releases and recommend platform enhancements. Technical Skills & Qualifications ● 5+ years of experience on the Salesforce (Force.com) platform. ● Strong expertise in at least one domain: CPQ / L2O / Order Management / Fulfillment / Salesforce Billing. ● 1–2+ years of experience in Salesforce architecture and platform capabilities/limitations. ● Strong knowledge of Salesforce best practices, design patterns, and governor limits. Development Skills ● Apex (Triggers, Batch Apex, Queueable, Future Methods) ● Lightning Web Components (LWC) / Aura Components ● Visualforce Pages and Controllers ● REST/SOAP APIs, JSON, and integrations ● Strong unit testing practices and code coverage Data & Integration ● Proficient in SOQL/SOSL ● Experience with bulk data operations and data migration ● Integration experience with ERP systems (SAP, Oracle, etc.) preferred ● Understanding of middleware tools is a plus DevOps & Tools ● Experience with version control and CI/CD pipelines (Git, Copado, ANT, Metadata API) ● Familiarity with Agile development methodologies