We are seeking an experienced Event Operations Manager to join a dynamic, hospitality-driven team at an upscale restaurant and event venue in Westchester. This is an excellent opportunity for a hands-on leader who is passionate about executing exceptional events, delivering elevated guest experiences, and developing a high-performing event service team. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, collaborative hospitality environment. Benefits & Compensation • Quarterly bonus program • Health, dental, and vision insurance • Paid time off and 401(k) • Opportunities for career advancement • Dining discounts and commuter benefits Key Responsibilities Event Planning & Coordination • Develop detailed event timelines, run-of-show documents, and checklists to ensure seamless execution. • Coordinate with culinary and facilities teams on event timing, dietary accommodations, floor plans, and setup requirements. • Manage external vendor coordination, including entertainment, florists, photographers, and other service providers. • Ensure appropriate staffing, equipment, supplies, and service materials for each event. Event Execution & Client Relations • Oversee event setup, execution, and breakdown while maintaining exceptional presentation and service standards. • Lead servers, bartenders, and support staff to ensure polished, professional event service. • Serve as the primary on-site client contact, addressing requests, resolving challenges, and ensuring guest satisfaction. • Maintain compliance with health, safety, and company standards while gathering post-event feedback for improvement. Staff Management & Development • Recruit, interview, hire, train, and develop event service staff. • Foster a positive, accountable team culture focused on hospitality, retention, and professional development. • Lead pre-shift meetings, training sessions, and service demonstrations to maintain operational excellence. • Coach and evaluate team performance, reinforce company standards, and support new operational initiatives. Administrative & Financial Management • Manage event budgets, monitor expenses, and ensure financial accountability. • Maintain accurate event records, contracts, invoices, and client feedback. • Oversee organization, cleanliness, and maintenance of event spaces and storage areas. Qualifications & Requirements • Minimum 2 years of event management experience, preferably in an upscale restaurant or hospitality environment. • Proven experience managing weddings, large-scale events, and high-caliber event service teams. • Strong leadership skills with experience hiring, training, coaching, and managing employee performance. • Excellent organizational, multitasking, communication, and conflict-resolution skills. • Strong attention to detail, including event ambiance, lighting, music, temperature, and presentation. • Proactive, results-oriented approach with the ability to remain composed and solve problems under pressure. • Proficiency with Tripleseat event management software and restaurant POS systems. • Knowledge of health and safety regulations; NYC Food Protection Certificate. • Flexibility to work evenings, weekends, and holidays. JOB ID: 182894 #post Brian Crowe