SPA ASSOCIATE Full-time & Part-time -Nights and Weekends Responsibilities include all front desk and assisting in back of house operations. The successful Spa Associate will be a self-starter with exceptional multitasking skills, and be willing to work as part of a team in a fast-paced, goal-driven environment while maintaining a positive and professional attitude. Essential Duties • Provide superior customer service while encompassing The Remedy brand standards • Greet guests warmly, anticipating needs, proactively create an excellent customer experience, and take personal ownership of a seamless experience in the spa • Personally guide guests through the spa • Answer phone and respond to guest communications promptly • Correspond in a friendly, professional manner via email, over the telephone, and over live chat or text • Exhibit time management skills and ability to self-start, possess the ability to prioritize tasks • Possess an unflappable demeanor in times of high-stress and chaos • Display a genuine team spirit and flexible attitude • Be able to work scheduled shifts • Be available to work nights, weekends, and some holidays • Schedule guests following strict Remedy protocol, to maximize efficient use of time • Elevate the guest experience by knowledgeably offering enhancements and additional services • Have each new client fill out and sign an intake form • Communicate with all co-workers and guests in a friendly, professional manner • Educate clients and close out retail sales that will provide guests with the maximum benefits • Help maintain retail area, communicate with management about product, feedback, stock levels, etc • Facilitate an impeccable environment by ensuring that all back-of-house tasks are complete • Wash and fold laundry • Complete side work and closing duties directed by co-workers or managers • Be positive, outgoing, and energetic • Attend all meetings and training required of your department or company in general • Check email and #slack regularly, participate in discussions, and help find solutions • Adhere to all policies and procedures expected of the Remedy staff • Adhere to any protocol changes issued by management Qualifications and Experience • Professional communication skills, both written and verbal • Must have schedule availability to include evenings, weekends, and holidays • Prior experience in retail, hospitality, or salon/spa industry strongly preferred • Experience with salon/spa software and Microsoft office a plus, general computer knowledge is required • Natural ability to sell and educate clients on products and treatments • Ability to sustain reasonable physical activity for the duration of a scheduled shift • Ability to lift up to 30lbs