What You Can Expect: • Coordinate air export shipments from booking through departure, ensuring accurate and timely execution. • Maintain clear and proactive communication with clients, overseas agents, airlines, and vendors. • Prepare and transmit pre-alerts, shipping documentation, and shipment status updates. • Issue and review air waybills, export documentation, and billing documents with accuracy. • Monitor shipment progress and provide real-time updates to stakeholders. • Arrange cargo pickups and coordinate with trucking partners to meet departure schedules. • Negotiate competitive air freight rates with carriers while maintaining service standards. • Prepare and send client reports, maintaining accurate shipment records and status tracking. • Issue invoices, approve payments, reconcile costs, and manage pending charges in accordance with financial procedures. • Handle claims and exceptions in line with company policies and customer expectations. • Dispatch and follow up on Proof of Delivery (POD) documentation. • Close files promptly and ensure all operational and financial documentation is complete. • Resolve operational challenges efficiently and escalate when necessary. • Support additional operational tasks and special assignments as required. What You Bring: • Degree in Supply Chain Management, Logistics, Business, or equivalent industry experience. • Minimum 3 years of hands-on experience in air export freight forwarding. • Working knowledge of Dangerous Goods (DG) regulations and applicable air freight compliance requirements. • Strong understanding of export documentation, carrier procedures, and international shipping regulations. • Experience coordinating with airlines, overseas agents, and third-party service providers. • High attention to detail with strong analytical and problem-solving capabilities. • Ability to interpret and execute complex shipping instructions accurately. • Customer-focused with clear, professional communication skills. • Strong organizational skills with the ability to manage multiple shipments and deadlines simultaneously. • Financial awareness, including basic cost control, billing accuracy, and margin considerations. • Professional integrity, reliability, and the ability to perform effectively in a fast-paced environment.