Job Title MRM-ME Relationship Business Unit Merchant Services Reporting To Area Head- ME Relationship Job Function and Role Type Relationship, Individual Contributor Version No 1.0 Job Purpose Manage existing retail portfolio merchants and onboard new merchants for PoS, UPI, and EMI payment solutions. Strengthen relationships through cross-sell, activation, and volume enhancement. Key Responsibilities Actionable Strengthening Merchant Relationships; Manage and strengthen relationships to increase ME portfolio; Conduct regular merchant visits to resolve issues and ensure activation; Enhance wallet share across PoS, UPI, and EMI parameters; Collaborate with branch teams to increase merchant float and business; Acquiring New Merchants; Drive PoS, UPI, and EMI business through new merchant acquisition; Building and Managing RO Team; Hire and train Relationship Officers (RO); Conduct joint merchant visits with RO; Ensure team productivity and qualification for PLP; Cross-Selling Banking Products; Cross-sell savings accounts, credit cards, and asset products to existing and new merchants. with Merchants for increasing Volume of PoS, UPI & EMI overall ME book of assigned portfolio Regular visits & interaction with existing merchants for increasing business by resolving issues if any and ensuring portfolio activation. like, PoS, UPI, EMI volume. working for increasing float of existing merchants & increasing ME business. EMI solutions merchant acquisition team. Hiring the RO team Ensuring the RO team productivity Ensuring that the RO qualify for PLP portfolio. Cross sell of Banking products like Savings Account / Credit Cards / Asset products etc to the Existing portfolio Merchants as well as managing newly onboarded ME. l Educational Qualifications Education: Graduation or Post-Graduation. Certifications: [Not provided]. Key Competencies Sales and influencing skills, banking product and process knowledge, planning and organizing skills, communication, knowledge of competition and financial industry trends. Major Stakeholders Retail merchant partners, operations, AFU, product and portfolio, WBO, risk, policy, service, HDB HR and staff.