Company Description North Star Pizza is a 27 store Franchise that is looking to expand and grow. This will allow for unlimited potential for growth within our company. Job Description Join our team as a Customer Service Representative at our Arden Hills, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers. • Answer incoming customer calls, emails, and chat messages in a timely and professional manner • Resolve customer inquiries, complaints, and issues with patience and understanding • Process orders, returns, and exchanges accurately and efficiently • Maintain up-to-date knowledge of products, services, and company policies • Collaborate with other departments to ensure customer satisfaction • Document customer interactions and update account information in our database • Identify and escalate complex issues to appropriate team members or supervisors • Provide personalized solutions to meet individual customer needs • Participate in ongoing training to enhance customer service skills and product knowledge • Pay range $12-18 Qualifications • Strong verbal and written communication skills • Excellent problem-solving abilities and attention to detail • Proficiency in using computers and customer service software • Ability to multi-task and prioritize in a fast-paced environment • Patient and empathetic approach to customer interactions • High school diploma or equivalent • Previous customer service experience preferred • Ability to remain calm and professional in challenging situations • Team player with a positive attitude • Flexibility to work various shifts, including weekends and holidays as needed Additional Information All your information will be kept confidential according to EEO guidelines.