Summary The VA Northeast Ohio Healthcare System is recruiting for a Program Assistant who will function at the Cleveland VA Wade Park Campus. The incumbent's major areas of responsible include: administrative management support; scheduling, data analysis monitoring; operations and procurement/ technical support; reporting. Duties The duties of the Program Assistant includes, but is not limited to: Provides customer Service to all staff, patients, family members and external partners, including effective and positive communication; resolving problems and answering questions regarding program and training requirements. Prioritizes the workload to meet the demands of the administrative operations of this complex Service and exhibits independence and initiative in completing duties. Provides administrative support at all required program meetings, including notifying supervisors of matters discussed or decisions made that will affect them. Has working knowledge of Social Work Programs and provides administrative and scheduling support to multiple programs within the service including MHRRTP. Provides technical support for service as an ADPAC and PIV sponsor Works as a team with other timekeepers for large service with multiple T&Ls. Provides coverage for administrative staff. Assists with the scanning of Advance Directives and Living Wills in accordance with VA Directives as well as other necessary documents. Develops, preserves, and updates documents on Service drives, servers, and secured network locations. Gathers, systematically manages, and reports workload information from data sources for supervisory staff. Work Schedule: Monday-Friday, 8:00am- 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Assistant/912730 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Qualifications In order to qualify for this position, you must meet the following requirements within 15 calendar days of the closing date listed on the announcement: Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Applicants must be eligible under the VA Interchange Agreement, having served continuously for at least one year in the other merit system under this interchange agreement. For more information regarding the VA Interchange Agreement please visit: https://www.opm.gov/policy-data-oversight/hiring-authorities/competitive-hiring/. All Title 38 Veterans Canteen Service (VCS) employees must have served in their Excepted Service position for at least 90 days in order to be eligible for a position within the Competitive Service. Applicants who were previously selected under a Competitive Delegating Examining Office (DEO) announcement must have served in their position for at least 90 days prior to being eligible for other positions within the Competitive Service. In addition to the qualification above you must also have: Specialized Experience (GS-07): You must have one year of specialized experience that equipped you with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the GS-06 grade level. Examples of specialized experience may have been gained in a Clerical or Administrative Support environment and include: providing administrative support, operating a personal computer, using a computer to process and analyze data, sorting and processing incoming correspondence, coordinating with others between various units and offices to accomplish work related projects, analyzing work flow to determine potential problem areas and making recommendations to correct, proofreading documents for grammatical errors, notifying others of pending appointments and meetings, and advising others on processes or procedures.You will be rated on the following competencies for this position: For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level.