About the Role: As an IT Infrastructure & Operations Manager, you will undertake specialized tasks that are crucial to maintaining and improving our technology infrastructure. Your independent contributions will enhance system reliability, security, and efficiency, playing an indispensable role in supporting our enterprise’s technological needs. Responsibilities: • Independently install, configure, and optimize advanced hardware and software systems. • Resolve complex network and infrastructure issues. • Oversee system performance and implement improvements. • Maintain and enhance comprehensive technical documentation and inventory systems. • Design and execute advanced backup and recovery operations. • Lead security implementation and compliance efforts. • Manage server maintenance, including capacity planning and performance tuning. • Assess, recommend, and deploy critical system upgrades and solutions. • Offer expert-level support and mentorship to junior team members. • Lead and participate in significant infrastructure projects and innovations. Skills: • Expert System Configuration: Mastery in configuring and fine-tuning complex systems. • Network Engineering: Advanced troubleshooting and integration of network solutions. • Performance Enhancement: Ability to identify and implement performance improvements. • Advanced Documentation: Skilled in creating and maintaining detailed technical documentation. • Comprehensive Security Management: Proficient in designing and conducting advanced security measures and audits. • Complex Project Management: Proficient in leading complex projects with multiple stakeholders. • Advanced Data Protection: Expertise in developing and implementing sophisticated backup and recovery solutions. • Mentoring and Guidance: Strong skills in providing direction and training to junior staff members. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.