Job Details: Job Location: Allentown - Allentown, PA, Position Type: Full Time, Salary Range: Undisclosed, Summary:   Operates telephone system by answering incoming calls, scheduling appointments and directing all other callers to appropriate personnel to ensure Patient Care Excellence by performing the following duties. Essential Functions:  •    Schedules patient appointments, determining between urgent and non-urgent injuries. •    Answers incoming telephone calls and responds accordingly and/or directs caller to appropriate personnel. •    Receives and conveys detailed and descriptive messages from patients and directs to appropriate personnel. •    Answers questions about organization and provides callers with address, directions, and other information. •    Other duties may be assigned. Qualifications: Qualifications: • High school diploma or general education degree (GED). One-year related experience and/or training; or equivalent combination of education and experience. • Ability to multitask and maintain professional telephone etiquette. • Computer Database software and Internet software. • Problem solving skills in standardized situations. • Ability to work accurately and efficiently. • Excellent verbal and written communication skills. • Knowledge of medical terminology helpful. • Prior customer service representative experience required. • Knowledge of 3rd party insurance and medical office experience helpful. • Prior experience in an orthopaedic setting helpful.