What You’ll Do • Serve as a primary contact for prospective residents and families, answering questions, conducting tours, and gathering information needed to complete applications. • Coordinate the admission process from referral through arrival, working with clinical liaisons, facility leadership, and referring providers. • Collect and review clinical and financial referral information, coordinating approval through the appropriate facility leaders within the established 15 to 30 minute response timeframe. • Obtain nursing management’s clinical approval before admission. • Confirm insurance coverage and payment sources with the Business Office and follow up on outstanding information. • Complete admission paperwork with residents or their designated representatives. • Coordinate with nursing, rehabilitation, social services, dietary, and other departments so teams have the information needed to welcome and care for each new resident. • Ensure required preadmission screenings and documentation are completed, including applicable OBRA and PASRR requirements. • Maintain accurate admission records, including advance directives, emergency contacts, and resident representative information. • Track referrals, update the referral database weekly, and provide monthly reports to the Administrator. • Check in with residents and families, help address concerns, and support customer satisfaction surveys and follow-up. • Protect resident confidentiality and support residents’ rights throughout the admission process. • Perform other related duties as assigned by the Administrator. What You’ll Bring • A minimum of three years of experience in long-term care. • High school diploma required; bachelor’s degree preferred. • Knowledge of Medicare, Medicaid, OBRA, and regulations related to long-term care admissions. • Strong organizational skills, attention to detail, and the ability to manage competing priorities. • Clear communication and sound problem-solving skills. • A compassionate, patient approach to helping residents and families navigate care decisions. • The ability to work independently, use good judgment, and collaborate with colleagues across departments. • Proficiency with basic computer applications and accurate recordkeeping. • The ability to read, write, speak, and understand English. Why Join Integritus Healthcare? Join a caring, collaborative team where your work makes a difference for residents and their families. We offer generous paid time off, health insurance benefits, and opportunities for professional growth. Apply today to join the Windsor team.