Job Description: ESSENTIAL JOB FUNCTIONS • Provides telephone screening for people who call SCS seeking crisis services for youth. • Obtains all information effectively and efficiently (i.e., demographic, and clinical information) and records related documentation accurately in the CMHC electronic health record (EHR) database. • Determines client eligibility for services and verifies insurance coverage. • Maintains and uses written clinical criteria and protocols to assess callers for emergency risk demonstrating knowledge and competency in effective triage and intervention. • Consults with team members and other SCS staff regarding clinical situations with specific clients as appropriate and effectively routes/ transitions for follow up as needed. • Promotes a departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large. • Ensures compliance with all defined organization and departmental standards as defined (e.g. routine appointment scheduled within seven days). • Adheres to all department and organization requirements as defined. (i.e.- completes annual trainings, attends team meetings, in-service training, and other quality assurance training, etc.) • Schedules and reschedules initial appointments. • Provides information about community resources. • Maintains monthly report data relating to numbers of calls taken, appointments scheduled, and referrals made. • Performs other duties as assigned. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. EDUCATION • Bachelor’s degree in Social Services, Human Behavior Sciences, or related field of study. EXPERIENCE • One year of full-time experience working with individuals who receive services for treatment of a mental health, substance abuse, intellectual disability, or physical health condition. • Minimum of one year experience in social services with child and family focused social services experience preferred. • Crisis counseling experience preferred. Proficiency in word processing/data entry skills, general computer knowledge and associated skills are required. • Electronic Health Record (preferably Avatar) preferred. Highly effective listening, retention, communication and relay of essential information skills in a supportive, responsive, client and service focused environment are essential. • Basic office support (e.g. - filing, record keeping, etc.) PHYSICAL DEMANDS • Position has no unusual physical demands. • Occasional minor discomforts from the continual use of a video display terminal. Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation. Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards. Time Type: Part time