POSITION SUMMARY: The student worker will answer the telephones and assist students with basic questions. Assist in making calls to students using a script provided to them. Filing and scanning of documents, assembly of folders or other information as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES: Assist the Financial Aid personnel with the following items: • Answer phone • Answer basic Financial Aid questions • Direct student to the appropriate person for assistance • Filing • Scan documents • Assist with division front desk • Assist students with Financial Aid computer use • Other duties as assigned OTHER SKILLS AND ABILITIES: • Computer use and willingness to learn more • Positive attitude • Basic Customer Service skills • Dependable • Ability to work in a team environment • Ability to follow instructions • Ability to learn new processes REQUIRED EDUCATION AND/OR WORK EXPERIENCE: Must be a Terra State Community College student enrolled in a minimum of six credit hours per term and have a minimum 2.0 GPA.