Role and Responsibilities: The Human Resources Representative serves as an internal resource and liaison to employees. The Representative has a full understanding of the policies, procedures, benefits, service culture, mission and values of the company and accurately relays this information to employees through a variety of channels. The Representative will assist with the administration of accurate and timely Team Member processing. Responsibilities: • Provides internal guest service to employees by consistently demonstrating property guest service standards and accurately and effectively answering employee questions. • Supports employees on the utilization of Human Resources technology for both online and telephone access, including Workday. • Provides useful suggestions and recommendations to employees to enhance their employee experience through self-service. • Processes all employee information for new hires, transfers, promotions and terminations information including I-9 verification. • Performs special projects and assignments as requested by department management. • Performs administrative and clerical support related to other areas of Human Resources including team member relations, recruiting, benefits, compliance and training. • Performs other duties as required. Qualifications: • High school diploma or equivalent required. • At least one year of Human Resource experience or related administrative/clerical experience, preferably in a similar casino and resort setting. • Spanish bilingual required. • Excellent knowledge of Microsoft Office. • Knowledge of Workday preferred. • Professional appearance and strong attention to delivering a positive employee experience with each interaction. • Ability to meet deadlines with a strong attention to detail; ability to multi-task with the ability to be self-directed. • Excellent written and verbal communication skills, including customer service skills. SMGHA, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.