Overview |Stability| Competitive Weekly Pay + Benefits | Growth Opportunities + Training| Looking to TRADE UP to a better opportunity? Blaze Heating, Cooling, Electrical Plumbing Generators is looking to find the best Dispatcher in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team! What we offer: • Weekly Pay & Paid Training • Medical, Dental, Vision Insurance • Health Savings Account • Short & Long Term Disability • Company Paid Life Insurance • PTO including vacation and holiday • Matching 401(k) + ROTH IRA • On-going training & development, plus growth opportunities What you will do: • Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs. • Prioritize service requests based on urgency and technician availability. • Monitor and adjust schedules to ensure optimal efficiency and productivity. • Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels. • Provide customers with information about service availability, estimated arrival times, and any potential delays. • Follow up with customers to ensure satisfaction and address any further needs or concerns. • Inform customers of the status of their service calls and any changes to scheduled appointments. • Maintain accurate records of service calls, customer interactions, and technician activities. • Enter data into the company's dispatch and customer management systems. • Generate and distribute reports on service performance, technician productivity, and customer satisfaction. What you will need: • 2+ years of dispatch experience • 2+ years of customer service experience • Service Titan experience preferred • Excellent communication and interpersonal skills. • Strong organizational and multitasking abilities. • Problem-solving skills and the ability to work under pressure. • Attention to detail and accuracy. • The capacity to function both individually and collaboratively is essential. Schedule: Monday - Friday Posted Min Pay Rate USD $20.00/Yr. Posted Max Pay Rate USD $25.00/Yr.