North Hollywood Toyota North Hollywood Toyota (TNH) is seeking a full time BDC Rep to support & assist with daily sales operations, by providing positive customer experience. The Floor Manager Assistant plays a vital support role in the smooth delivery of all sales leads, incoming calls, customer appointments and engagement. This is an hourly non-exempt position, with a bonus structured plan. Responsibilities: • Track & Execute Calls: Complete and track a minimum of 60 calls per day using the CRM or designated call-tracking system • Lead Response: Respond to incoming leads quickly, answer inquiries, and schedule appointments • Appointment Goals: Ensure at least 10 confirmed appointments daily are scheduled and logged • Confirmation & Follow-Up: Confirm all daily appointments and re-engage with customers to reduce no-shows • CarGurus Outreach: Contact CarGurus customers who want to sell their car and schedule appointments for them to bring their vehicle in • Signal List Outreach: Create new appointments by reaching out to customers in the signal list and those within 1 year of their contract ending • Call Review Oversight: Monitor call reviews for quality and compliance, providing feedback and follow-up where needed • Customer Re-Engagement: Reach out to prior customers and lost opportunities to generate additional appointments • Team Collaboration: Work with the sales team to increase appointment volume and support dealership goals • Attention to detail • Other duties as assigned Required skills and qualifications: • High school diploma and/or GED • Automotive sales, or appointment-setting experience preferred • Strong phone communication and organizational skills • Ability to manage, track, and report on daily performance • Experience with CRM systems and lead management tools • Self-motivated, team-oriented, and customer-focused. • Telephone & documentation skills • Administrative writing and reporting skills • Attention to detail • High working ethics • Satisfactory completion of a criminal background check • Must be able to stand for long periods of time • Must be able to lift up to twenty (25) pounds Experience Minimum of two (2) years of experience in customer service, handling sales deals, CRM Skills & Knowledge • Automotive sales, or appointment-setting experience preferred • Strong phone communication and organizational skills • Ability to manage, track, and report on daily performance • Experience with CRM systems and lead management tools • Self-motivated, team-oriented, and customer-focused. • Telephone & documentation skills • Administrative writing and reporting skills • Attention to detail and accuracy • High working ethics • Strong integrity • Good time management and organizational skills • Strong problem solving