Responsibilities: • Always remain alert for burglaries, prowlers, vandalism, trespassers, removal of casino property without proper authorization, and any additional suspicious activity. • Assist in transporting money and chips. • Observe, report and take action as directed by the supervisor or above with respect to all suspicious, unusual situations. • Respond to and assist in all emergencies, including but not limited to fires, medical emergencies, and criminal activity. • Answer all calls promptly and professionally. • Respond to all disturbances in order to deescalate the incident. • Must make sound judgment when interacting with Team members and guests. • Interact with guests in a friendly and courteous manner. • Be aware of and handle guest opportunities to ensure overall guest satisfaction in accordance with QCE’s Service PACK. • Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. • Investigate and prepare written reports on incidents/medicals that occur during the shift in a timely manner. • Document all incidents and property damage as directed. • Practice teamwork, support fellow Team Members, and create an energized, positive work atmosphere. • Assist other Security Officers as needed. • Assist valet parking attendants in controlling traffic when necessary or parking vehicles. • Maintain a high level of personal integrity. • Other duties as assigned. Qualifications: • High School Diploma or equivalent, required • Must be at least 21 years of age • 6 months of security experience, required • Knowledge of Casino Security operations, preferred • Able to effectively communicate in English via verbal and written. • Ability to extended hours, weekends, and holidays • Must be able to follow orders and perform under high stress situations • Must be able to obtain and maintain an Illinois Gaming License • Must have a valid driver’s license WORKING ENVIRONMENT & PHYSICAL EFFORTS • The hospitality industry is a 24 Hour 365-day operation. • This position will primarily be indoors in controlled temperatures. • Frequent: standing, reaching, pulling, pushing, sitting, kneeling, lifting up to 50 pounds, and with repetitive movement of fingers, legs, arms, and hands • Speech and Vision abilities are required. Target Salary Rate: $17.50 per hour