Shift: 2:00A - 10:30A Responsibilities: • Produces and maintains an exceptional work environment. • Ensures that Dover Downs employees are informed of pertinent information including property/departmental goals and objectives. • Establishes and maintains close working relationships with all departments ensuring maximum cooperation, productivity, morale and guest service. • Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs. • Displays fair treatment with respect to disciplinary action producing documentation as necessary. • Resolves guest and Dover Downs employee issues/disputes.. • Mentors line staff assisting in their professional development and growth. • Produces performance appraisals for direct reporting employees. • Monitors labor resources to ensure maximum effectiveness in guest service while realizing full profit potential. • Inspects public areas (casino, public restrooms, front drive, pool area, elevators, etc.) ensuring all is cleaned and well maintained. • Ensures that storage closets are properly stocked with supplies. • Generates purchase orders as needed. • Conducts required number of written inspections. • Ensures that staff is producing Maintenance Requests. • Ensures that Daily Cleaning Projects are properly executed. • Issues and collects master keys. • Evaluates employee performance routinely, delivering positive and negative feedback in a timely and effective fashion. • Adheres to department and property policies and procedures. • Resolves guest and employee issues. • Ensures that company assets/equipment/inventories are protected. • Supervises Environmental Services employees. • Interviews, selects, hires, and retains superior employees. • Conducts formal and informal training for subordinates. • Conducts formal and informal coaching and counseling with subordinates. • Rewards and recognizes superior performers. • Ensures that employees work safely and follow all safety rules to minimize work related injuries. • Ensures compliance with relevant laws and regulations as well as company policies and procedures. • Maintains up-to-date knowledge of industry and competition. • Ensures effective communication within the department and company. • Holds subordinates accountable for established performance expectations. • Motivates and develops staff; provides advice and guidance as appropriate. • Complies with and enforces compliance with the company’s recycling program standards. • Performs other duties as assigned. Work Environment: • Must be available to work weekends, holidays, and nights as scheduled Additional Benefits: • Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions Target Starting Salary : • $43,500.00 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.