🧩 Key Responsibilities • Member Interaction & Support • Greet and check in members and visitors with professionalism and warmth • Answer questions regarding membership plans, benefits, and renewals • Assist with new member registration and onboarding • Maintain accurate member records in the database • Front Desk Operations • Manage phone calls, emails, and walk-in inquiries • Ensure reception area is clean, organized, and stocked with necessary materials • Monitor visitor access and enforce safety protocols • Administrative Duties • Process payments and issue receipts for memberships • Prepare reports on membership statistics and trends • Schedule appointments and coordinate meeting spaces • Handle mail, deliveries, and internal communications • Team Collaboration • Work closely with the Membership Manager and other departments • Support events and promotional activities related to membership growth • Provide feedback and suggestions to improve member experience 🧠 Skills & Qualifications • Excellent communication and interpersonal skills • Strong organizational and multitasking abilities • Proficiency in office software and membership management systems • Customer service mindset with problem-solving skills • High school diploma or equivalent