Support Center - Irving Under the supervision of the eCommerce Merchandising Director, the Dropship Program Manager will be responsible for the analysis and execution of Pricing/Promotion tactics while also recommending assortment strategies to ensure that targeted revenue and margin goals are met. This team member will develop and use analytics tools to draw insights and provide actionable recommendations related to pricing and merchandising. This team member will manage dropship pricing & promotions for Michaels.com and Michaels.ca (when launched), so to be successful, strong analytical skills and creative thinking are vital. Proven leadership and collaboration skills are required to create strong cross functional relationships with Merchandising, Pricing and eCommerce Merchandising teams. Major Activities Pricing • Accountable for Dropship promotional revenue and margin attainment that directly impacts the total company revenue and margin • Identify new, inventive marketing ideas that leverage product assortments, promotions, and special incentives to drive traffic and profitable sales • Identify and solve dropship profitability issues, ultimately working towards steady-state positive Operating Income for the dropship business • Develop tools to manage and streamline analysis and other pricing processes • Manage the ideation, execution and maintenance of the dropship promotional calendar • Present findings to executives, marketing teams, and merchants through weekly or monthly meetings Merchandising • Conduct analyses to identify opportunities in the online dropship assortment that eCommerce merchants can utilize • Synthesize and present competitive intelligence to eCommerce merchants; recommend ideas based on data and competitive research • Analyze site metrics and related data to identify opportunities to improve merchandising and the customer experience across the site and various product categories • Co-establish eCommerce revenue and margin forecasts Other duties as assigned Minimum Education • Bachelor's degree or equivalent experience Minimum Special Certifications or Technical Skills • 6+ years of experience in digital merchandising or eCommerce • Program management experience • Strong analytical skills with proficiency in data analysis tools • Experience with eCommerce platforms and merchandising tactics • Excellent communication and collaboration skills • Ability to thrive in a fast-paced, dynamic environment Preferred Education • Bachelor's degree in Marketing, Business Administration, or related field Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com. Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster