We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day. Why Join IU Health? As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer: • 401(K) retirement savings with employer match • Tuition reimbursement • Employee Assistance Program – Counseling at no cost to you • Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn! SCHEDULE Monday-Friday 7:45am-8:15pm; Saturday/Sunday 7:45am-6:15pm *36 hours per week, 3 shifts* Every 3rd weekend rotation & holiday rotation WORK LOCATION IUH Broad Ripple Urgent Care KEY RESPONSIBILITIES • Provided patient-facing front desk support, greeting visitors, managing check-ins, verifying information, and ensuring a professional and welcoming experience. • Responds to patient/customer inquiries via phone and email in a timely and professional manner. • Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines. • Collaborates with other departments for issue resolutions as necessary. • Accurately gathers and documents patient/customer information and interactions for database recording and scheduling. • Processes orders, exchanges, and other service requests. • Maintains professionalism and a positive attitude in all patient/customer interactions. REQUIREMENTS • High School Diploma/GED is required. • Requires 0-3 years of relevant experience. • Requires proficiency in Microsoft Office. • Requires the ability to manage time effectively in a fast-paced environment.