Job Profile Summary Manages or performs work in some/all the following areas: Collection and maintenance of customer accounts • Follow-up correspondence, resolution, and escalation of overdue accounts. Must Possess excellent written and verbal communication skills and be able to work independently. RESPONSIBILITIES • Communicate all documents needed for Credit Application Process to potential customers. • Responsible for timely collections and communicate with customers i.e. account status • Maintain timely written documentation and support for all customer interactions, detailed collection notes and contact information • Respond to customer inquiries and review documents to further explain invoice differences • Research and resolve unidentified and unapplied payments • Provide customers with invoice copies and/or statements, as needed • Provide research related to short payments and deductions • Communicate with Sales team pertaining to credit and collections Education High school degree or GED Minimum Experience 1-2 years of administrative experience Skills • Proficient in Microsoft Office software and customer database platforms • Organization • Time Management • Verbal and written communication • Basic Excel Knowledge #LI-NW1