Claims Reporting & Administration • Prepare and submit primary and excess claim notices to carriers in accordance with policy requirements • Ensure timely and accurate reporting of new claims, including collection of required documentation • Track claim acknowledgments and follow up with carriers to confirm receipt and assignment • Maintain accurate claim records in agency management and claims systems Claims Tracking & Documentation • Maintain departmental logs, claim registers, and reporting trackers • Monitor claim activity and document key developments, including reserves, payments, and status updates • Ensure consistency and accuracy of claim data across internal platforms Support to Claims Consultants • Provide administrative and operational support to Claims Consultants on various accounts • Assist with claim reviews, reporting packages, and claim summaries • Coordinate scheduling and preparation of claim review meetings as needed • Support special projects, data gathering, and reporting initiatives Communication & Coordination • Serve as a liaison between carriers, third-party administrators, and internal teams to facilitate information flow • Field routine claim inquiries and direct more complex issues to Claims Consultants • Proactively obtain claim updates from carriers and provide status reporting to internal stakeholders • Assist in ensuring clients receive timely and accurate claim-related communications Client Interaction • Support client-facing communications such as claim acknowledgments, status updates, and documentation requests • Participate in client calls or meetings as needed to assist Claims Consultants • Maintain professionalism and responsiveness in all interactions • 1–3+ years of experience in insurance, claims administration, or brokerage operations preferred • Basic understanding of commercial insurance coverages and claims processes • Strong organizational and time-management skills with the ability to manage multiple priorities • High level of accuracy and attention to detail • Proficiency with Microsoft Office (Excel, Word, Outlook) and claims/agency management systems • Strong written and verbal communication skills • Ability to work collaboratively within a team environment • Customer-service orientation with a focus on responsiveness and follow-through • Ability to handle sensitive and confidential claim information with professionalism • Analytical mindset with the ability to track and interpret claim data