We are currently seeking candidates for a Clerk II position on our Credit team, located in Las Vegas, Nevada. The Credit department provides three essential services: (1) processing casino credit applications providing standard or express/preferred service levels (2) conduct credit worthiness research to support credit approval/decline decisions (3) communicate with internal property or casino patrons requesting information concerning credit applications. • Credit application processing – collect consumer credit, bank, gaming credit reports, gaming activity and other information as needed to prepare a patron credit file to be used for credit worthiness evaluations. • Enters and adjusts the following information in the Casino Management System: • Update customer CMS accounts to include: • Personal information • Bank information • Consumer credit information • Central Credit information • Message screen - Pre-approval comments • Scan credit documents into optical storage system • Handles internal and external inquiries for casino credit information • Manage credit office operations – manage day-to-day operations productivity and performance against customer service level agreements, employee scheduling, new hire training, employee performance feedback, etc. • Supervise credit application processing by credit clerks – including collecting consumer credit, bank, gaming credit reports, gaming activity and other information as needed to prepare a patron credit file. Updating credit information in customer CMS accounts. Scanning credit documents into optical storage system • Credit application evaluation – perform credit application evaluations, review consumer credit, bank, gaming credit research and other information as needed to determine credit worthiness and support the approval/denial decision. • Enters and adjusts the following information in the Casino Management System: • Make customer credit information entries and pre-approval message entries in the casino management system. • Team development – develop a cohesive credit team, maintain moral during periods of change, promote employee engagement and programs to improve job satisfaction • Enhance customer service – develop the credit team to be customer service driven to achieve speed and quality of service goals • Implement continuous improvement – implement processes that optimize productivity, maintain consistent speed of service and minimize external service fees • Handles internal and external inquiries for casino credit information • Other duties are assigned as required. • Casino industry experience preferred. • High School Diploma required • Must be able to obtain and maintain any required gaming licenses (if applicable). ADDITIONAL REQUIREMENTS: • Requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. • Knowledge of Property and Company operations and casino systems; Caesars experience preferred • Convey an upbeat and positive attitude on the phone while talking to internal clients and external customers in adverse situations • Proficient with Microsoft Word, Excel, and able to learn new Casino Database programs as required • Ability to manage numerous projects simultaneously at various stages of completion • Able to comfortably communicate with internal and external customers • Self-motivated and resourceful, with the proven ability to multi-task and operate successfully under tight deadlines and time pressures • Enjoys a fast pace, dynamic, challenging and team-oriented work environment • Must be able to qualify for a gaming license in multiple jurisdictions the credit department supports • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business • Must be able to sit for extended periods of time