Enterprise Business Solutions Role Regional Manager Location Across India Number of Positions Reporting Relationships Business Head Position Grade M7/M8 Job Profile Drive end-to-end sales, onboarding, and portfolio growth thru dedicated team of Assistant Product Sales Managers/PSMs, Senior Product Sales Managers & Area Managers for Merchant Acquiring (POS/EDC, Bharat QR, UPI) and Cash Management solutions (Collections, Payments, Escrow-Capital & Non-Capital Market Deals, Digital Integrations) across assigned verticals and mapped branches/relationship teams. The role combines new acquisition, solutioning & integration, and portfolio retention with strong collaboration across internal stakeholders & support Corporate/CA customers dealing with Consumer, Commercial Bank & Wealth verticals Key Responsibilities Regional Manager shall spearhead the team of Assistant Product Sales Managers/PSMs, Senior PSMs & AMs managing the below responsibilities in their regions : 1) Business Development & Lead Generation • Source merchants for POS/EDC/Bharat QR/UPI and identify opportunities for CMS across assigned markets and segments. • Work with mapped branches/RM teams to drive leads, campaigns, and product penetration and ensure smooth handover for implementation. • Generate independent leads via references, market mapping, and networking; target priority industries/sectors with tailored propositions. • Collections: Physical & Electronic Collections, Smart Collect/Virtual Accounts, Payment Gateway, e-NACH, BBPS, Cash, UPI. • Payments: Physical & Electronic Payments, Dividend mandates, vendor/salary payouts, UPI payouts, Corporate Remittance • Merchant Acquiring: POS/EDC/Bharat QR with appropriate MDR/subvention constructs. 2) Onboarding, Activation & Portfolio Management • Coordinate with operations/implementation for seamless go-live; ensure activation and throughput (TPV/collections). • Build deep client relationships to retain and grow wallets, cross-sell/up-sell adjacent products, and proactively resolve service issues. 3) Enablement, Training & Marketing Support • Train and enable Branch Banking/Relationship teams to sell CMS and Acquiring products effectively. • Conduct system demos for Potential & Existing clients; run visibility campaigns and provide marketing collaterals to drive penetration. 4) Risk, Compliance & Governance • Ensure KYC/AML and documentation standards are met; maintain AOF accuracy and policy adherence. • Explain chargebacks/fraud risks for all product offering and follow audit/compliance • requirements throughout deal lifecycle. Key Performance Indicators (KPIs) • New acquisitions: POS/QR terminals, CMS mandates • Activation & throughput: TPV, fee realization. • Penetration: Product adoption across mapped branches/segments. • Portfolio health: Retention, cross-sell/up-sell, NPS/CSAT. • Risk & compliance: Zero critical audit findings; KYC accuracy. Qualifications & Experience • Minimum 15-16 years of experience in managing Liabilities/POS/CMS Business with a reputed bank / acquirer • MBA preferred (Engineering + MBA is an advantage) • Proficient in MS Office (Word, Excel, PowerPoint) • Strong written and verbal communication in English Skills & Competencies • Strong sales orientation; self-starter with high energy and proactive & leader approach. • Market savvy with solid networking; analytical and practical with troubleshooting aptitude. • Excellent interpersonal, negotiation, presentation, and planning skills. • Detail-oriented, tenacious yet diplomatic; comfortable working under pressure and meeting tight deadlines. • Capable of handling large team of more than 100 people • Sound analytical and logical reasoning capabilities.