Are you a proven leader who thrives on developing people, building strong customer relationships, and driving operational excellence? Butler Machinery is seeking a Service Manager to lead our Power Systems Service Department. In this role, you'll oversee daily operations, coach and develop a high-performing team, ensure exceptional customer service, and drive business results through safety, efficiency, and continuous improvement. This is an excellent opportunity to make a meaningful impact while growing your career with an industry-leading equipment provider that has proudly served customers for more than 70 years. Key Responsibilities: • Lead the daily operations of the Power Systems Service Department, ensuring exceptional customer service and efficient workflow management. • Manage service scheduling, job progress, warranty administration, and customer communication. • Drive customer satisfaction by proactively resolving concerns and service-related issues. • Lead, coach, and develop service department employees, including hiring, performance management, training, and career development. • Monitor key performance indicators (KPIs) and implement process improvements to support departmental goals and operational excellence. • Develop business plans, staffing strategies, and service growth initiatives. • Review estimates, quotes, work orders, and service documentation to ensure accuracy and timely completion. • Manage manufacturer goodwill claims and customer dispute resolution while balancing customer and company interests. • Ensure a safe, organized, and productive work environment by promoting and enforcing company safety standards. • Champion Butler Machinery's mission, vision, and values in all aspects of the operations. • Performs other duties as assigned. Supervisory Duties: • Manages all service department personnel. • Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department • Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development • Communicates with and coaches employees on assignments, providing technical expertise as needed. • Selects, trains and develops employees consistent with department/division goals, providing coaching on career development Qualifications: • Excellent customer service skills • Good oral and written communication skills • Computer knowledge • Must have good leadership, detail and organizational skills. • Ability and willingness to work flexible hours • Mechanical experience with the product lines we represent preferred. • Completion of Lead Yourself for internal candidates is preferred. • Two-year degree or equivalent experience and training preferred. • Prior supervisory experience or Service Management Training preferred. • Must possess a clean driving record As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package: • 10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution • Health Insurance – 3 plan options • Health Savings Account – Employer contribution up to $1,300/year • Dependent Care Flex Spending Account • Dental Insurance – 2 plan options • Vision Insurance • Basic Life/AD&D and Supplemental Life Insurance • Employer paid Short-Term Disability Coverage – 60% of base pay/salary • Long-Term Disability Coverage • Maternity / Paternity Benefits • Holidays • Paid Time Off (PTO) • 401(K) Plan • Employee Assistance Program (EAP) – including Health Coaching • SmartDollar – employer paid financial planning program • Legal Shield/ID Shield products • Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization EOE/Vet/Disability #LI-Onsite