At Northbay Health, the Patient Account Representative I, Business Office Clerk, performs office clerical duties, administrative support, minimal insurance billing and other duties as assigned. Primary Job Duties • Sorts all incoming mail, logging appropriate mail types (e.g. denials) in the system notes and distributes incoming mail to the appropriate parties as needed. • Responsible for photocopying, filing and maintaining documents as needed. • Complete requests from other departments, doctor’s offices and insurance co. in a timely manner. • Perform insurance billing tasks for all insurance as assigned by management. • Processes and work all incoming outsourced vendor requests, as assigned. • Performs all scanning and indexing functions, as necessary. • Processes patient credit card payments in person or over the phone. • Transfers outsourced accounts to the appropriate vendor timely and accurately. • Manages time effectively, prioritizing multiple demands to ensure productivity standards are achieved as outlined in departmental policies and procedures. • Covers the front desk for walk-in patients. • Ensures that customers are treated in a manner consistent with high standards of customer service. • Responds to patient complaints into a courteous and respectful manner, resolves problems pertaining to account charges or billing discrepancies at the time of call or within 24 hours. • Adheres to the quality and productivity measures assigned by the Supervisor on a consistent basis. • Complete special projects. • Perform other duties as assigned. • Education/Training: High School Graduate or Equivalent preferred. College courses with emphasis in Business preferred. • Licensure/Certification: Obtain an HFMA Certified Revenue Cycle Representative (CRCR) Certification within 9 months of start date. • Experience: • One year customer engagement experience and/or office support in a healthcare setting. • Excellent oral and written communication skills with ability to effectively articulate thoughts into a useful and meaningful discussion. • Some working knowledge in the areas of Medi-Cal, Medicare, Managed Care, Indemnity, Commercial and Workers Compensation preferred. • Interpersonal Skills: Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor. Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others. Is extremely open to learning new things and teaming with others in a collaborative environment. Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment. • Hours: M-F, based on business need. • Other: Spanish speaking preferred.