Responsibilities & Key Deliverables • Experience in handling customer complaints of Industrial application engines and Gensets (additional Electrical integration experience). • Monitoring of Field failures related to Engine aggregate. • Responsible for reducing Repairs Per Hundred (RPH) & warranty cost • Analysis of field complaints & providing solution as fast as possible • Coordinating with Customer care team for effective and immediate customer Complaint resolution. • Field visits for onsite analysis & understanding applications / Usage • Providing field fix • Deployment of current Engine failure learnings on new product to ensure first time right new product • Ensuring sustenance of actions taken • Improving response time • Systematic approach of problem solving using some of the advanced problem solving tools • Co-ordination with other functions such as Customer care, CDMM, PDRDS, Manufacturing, SQI & account for faster implementation of solution • Co-ordinate with all manufacturing plants for the early hours issue as well as warranty project execution • Participate in DFMEA, PMEA • Warranty parts scrutiny, Engine tear down analysis • Plant process audit at regular interval • Ensure shop floor quality by Sustenance auditing, monitoring, Improving the compliance to standard • Hands-on experience in data management for all customers and daily MIS. Preferred Industries Manufacturing Education Qualification Bachelor of Engineering; Bachelor of Engineering in Electrical and Electronics; Bachelors of Technology in Electrical and Electronics; Bachelor of Engineering; Bachelors of Technology General Experience 7-10 Years, exp in Field Quality - Industrial Engine & Genset preferred Critical Experience Failure Analysis / diagnosis / Problem solving • Co-ordination skill (co-ordination with various agencies such as End customers , Dealers , Suppliers , Marketing service , Horizons & Manufacturing ) • Very good at follow ups & de bottlenecking the issues System Generated Core Skills System Generated Secondary Skills