Job Summary: Collaborates with other educators, managers, physicians, and other healthcare providers to develop, design, deliver and evaluate/improve education strategies and programs/classes based on member/patient and needs, as well as department, organizational goals/objectives and regulatory needs. Essential Responsibilities: • Conducts educational needs assessments to design and develop programs to meet regulatory requirements and organizational, departmental needs. Coordinates implements and evaluates programs. Communicates and markets education programs to a broad target audience using appropriate methods, and based on identified/assessed needs. Makes assessment of physiological and /or functional status using protocols, initiates appropriate interventions. Develops individualized member/patient/family education plan focusing on self-management, delivers member/patient/family education (individual or group) specific to disease state. Provides direct group or one-on-one health education services to members and the public. Reviews and recommends high quality, culturally appropriate written and audio visual health content. Consults with physicians and other health care providers re: member/patient specific clinical and health related issues and education needs. Participates in multi-disciplinary care teams and committees. Collects data; plans and prepares reports for performance improvement and/or quality assurance audits. Makes recommendations for cost/quality strategies, works within budget. Serves as expert clinical resource to staff and departments in defining and meeting educational, clinical, quality and cost outcomes and performance measures. Participates in establishing department policies and protocols that support regulatory standards (JOINT commission, NCQA, MediCal).