A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Hello, future Concord Group Insurance Intern! We’re very excited to welcome you to our team this summer! As a Business Systems Analyst Intern, you’ll be joining a collaborative team within our IT Department. During your internship, you’ll receive all the support you need to be successful including on-the-job training and mentorship from our talented team members. You won’t just be job shadowing, you’ll be doing real work through a series of projects and tasks designed by our senior leadership team. Our 11-week program is structured to provide you with a well-rounded education in the insurance industry and an opportunity to explore the many career paths our company has to offer. The goal of our program is to provide you with all the fundamentals you need to pursue a role with Concord Group Insurance post-graduation! What you’ll bring: • A strong desire to learn! Our internships are designed to give you exposure to many aspects of the insurance industry • Critical thinking and problem-solving skills • The ability to work as part of a team. Collaboration between team members is a fundamental part of our company values; we learn from each other, lend a helping hand when needed and share ideas in order to best serve our policyholders and independent agents • Proven organizational skills which will serve you well during your internship • Effective communication skills including the ability to present and share information, and report analytical findings • Experience with data analysis, business process analysis, and using AI tools to support requirements gathering, analysis, and solution development is a plus • At least a 3.0 GPA and a study focus in the following areas: Computer Science, Information Technology, or Information Systems What you’ll learn: • What it means to be a mutual insurance company and how Concord Group Insurance helps protect what matters most, from the homes and cars that families rely on, to the small businesses that help communities thrive • How our mission-critical Policy Administration Systems keep our business running smoothly • How to work as part of a team, with both technical and non-technical members • How to leverage modern technology to analyze business needs, define effective requirements, support solution development, and develop and execute testing to ensure solutions meet business needs. What you’ll be doing: • Translating business needs into clear functional and technical requirements • Analyzing business processes and system needs to support effective technology solutions • Collaborating with business and technical teams to review requirements and ensure solutions meet business needs • Developing test scenarios and assisting with application testing to validate functionality and requirements • Producing and maintaining requirements, process, and system documentation • Helping us build an even better internship experience through your insights and feedback • At the conclusion of your summer internship, you will present your work, skills, achievements and experience to our senior leadership team Why Concord Group Insurance Since 1928, The Concord Group has been protecting families and small businesses across New England with trusted, personal insurance solutions. The Concord Group is a member of The Auto Owners Group of Companies and is recognized as a leading insurance provider through the independent agency system. Rated A+ (Superior) by AM Best, the company is represented by more than 550 of the best local independent agents throughout Maine, Massachusetts, New Hampshire, and Vermont. At Concord Group, we believe in more than just insurance, we believe in our people. Our associates thrive in a supportive, collaborative workplace where community involvement, professional growth, and shared values drives everything we do. Starting your career with The Concord Group means joining a team that values people first and gives you the opportunity to grow, give back, and make a lasting difference in the lives of those we serve. Equal Employment Opportunity The Concord Group is an equal opportunity employer and hires, transfers, and promotes based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state, or local law. The Concord Group participates in E-Verify.