The purpose of this position is to adjust non-attorney represented general liability claims. This role includes analyzing, investigating, and retrieving claim file information to determine Publix’s liability, communicating directly with customers, which includes informing them of Publix’s liability assessment and negotiating settlements. This position is also responsible for preliminarily identifying subrogation opportunities and appropriately referring claims to third parties with potential liability exposure when appropriate or escalating the subrogation issue to Specialist II or Supervisor. This position is also responsible for securing physical evidence related to customer events/claims. This position does not handle Fleet, CQA (Corporate Quality Assurance), QRE (Quality Related Event) and Crime and Casualty claims. Primary Responsibilities • This position is responsible for contacting injured customers by telephone and/or in writing to promote premier customer service and provide quick resolution of claims. • This position is responsible for investigating reported customer events to ensure all necessary information is accurately captured should the customer assert a claim. • This position is responsible for managing all customer shopping cart damage and property damage claims to ensure timely and equitable resolution. • This position is responsible for securing physical evidence related to customer events, to assist in claims handling and potential future litigation. • This position is responsible for complying with federally mandated Medicare reporting on settled claims.