Job Title: SCCM, Intune, MDM and Desktop Engineering Expert Location: Bengaluru (Primary), Hyderabad ((Secondary), - Hybrid Department: IT Infrastructure / End-User Computing / Workplace Services Experience: 7–10+ years Job Summary: Modern Workplace Architecture | Microsoft Intune & MEM | MDM | Azure Virtual Desktop (AVD) | MECM (SCCM) & Co-management | Endpoint Security & Zero Trust | Conditional Access | Microsoft Defender & DLP | Windows, macOS, iOS, Android Management | Cloud & Hybrid Transformation Key Responsibilities: Desktop Engineering: • Design and maintain Windows 10/11 images using tools like SCCM, MDT, or Autopilot. • Automate deployment and updates of OS and applications using Microsoft Endpoint Configuration Manager (MECM) and Intune. • Implement and maintain Group Policies, user profiles, and desktop configuration baselines. Support and Operations: • Troubleshoot escalated desktop, M365, and endpoint issues. • Support zero-touch deployment initiatives via Windows Autopilot and Azure AD Join. • Provide guidance for patch management, hardware lifecycle, and device health monitoring. Modern Workplace Transformation: • Lead the adoption of cloud-first, mobile-first strategies across the digital workplace. • Collaborate with cybersecurity and compliance teams to enforce endpoint protection and governance standards. • Evaluate and implement tools for digital experience monitoring (e.g., Nexthink, Lakeside). Required Skills & Experience: • 7+ years of experience in desktop engineering and Microsoft 365 administration. • Strong expertise in Microsoft Intune, SCCM/MECM, Autopilot, and Windows Update for Business (WUfB). • Hands-on experience with PowerShell scripting for automation and reporting. • Knowledge of Azure AD, Conditional Access, and Hybrid Identity. • Familiarity with Office 365 tenant administration and licensing. • Solid understanding of enterprise security standards and device compliance. Preferred Qualifications: • Microsoft certifications: MD-102, MS-102, SC-300, or AZ-104. • Experience with co-management of devices using Intune and SCCM. • Exposure to Apple macOS management using Intune or Jamf. • Knowledge of virtual desktop infrastructure (VDI) like AVD or Citrix. Soft Skills: • Excellent communication and stakeholder engagement skills. • Analytical thinking and problem-solving capabilities. • Ability to manage competing priorities and lead technical projects. • Team-oriented with mentoring experience and documentation skills.