POSITION SUMMARY: The Clinical Assistant Lead (CAL) works under the direct supervision and in close collaboration with the Director of Clinical Operations (DCO) and/or Clinical Operations Manager (COM). This position is responsible for providing exceptional customer service and will act as first frontline support for the Clinical Assistant (CA). Support includes but is not limited to answering questions, prioritizing tasks, and working with the supervisor to ensure timely work completion. The CAL also has the responsibility to train and teach all new and existing Clinical Assistants as assigned. The CAL maintains an enhanced role within this model of care that promotes concepts of proactive team-based care, day to day operational and clerical duties for the clinical team. EDUCATION/EXPERIENCE: 1. High School Diploma or equivalent education required 2. A minimum of two (2) years’ experience working in a medical setting preferred 3. Customer Service experience preferred 4. Certified Nurse Assistant preferred 5. Medical Terminology required 6. Current BLS/BCLS certification required. Needs to be approved following AHA guidelines. Online certification acceptable if hands-on training completed and documentation can be provided to support (email from instructor, class roster or expired AHA BLS/BCLS card) 7. Excellent reading, verbal, and written communication skills required 8. Proficient in word processing, navigating through the internet and email 9. POCT attestation (training provided by WCCHC Lab Quality Supervisor) uploaded in Relias required for Covid Response assistance and support An Equal Employment Opportunity / Affirmative Action Employer