Hood Container is looking for an Business Development/Key Account Manager to serve as the customer-facing representative for Hood Container’s three (3) fulfillment operations, located within the customer’s distribution centers. This is a dedicated role, servicing the General Mills account. The ideal candidate will be self-driven, highly independent and economic thinker with proven account management experience. Location: Golden Valley, MN currently requires 20% remote in MN / 80% in-office (Monday through Thursday) presence at General Mills’ world headquarters. Travel: Currently requires approximately 15% travel (with overnights) How you will contribute: • Maintain a high level of customer service and work to maintain the strong relationship between Hood Container & General Mills (GMI) • Serve as the primary representative for Hood Container operations on all customer daily, weekly, & monthly recurring meetings • Ensure Hood Container Plant Managers & Regional Manager are informed and up-to-speed on all customer requests, events, initiatives, projections, etc • Keep customer informed of all Hood Container safety, quality, & productivity efforts and communicate any service risks • Ensure all customer deadlines and requests are fulfilled on-time • Lead monthly scorecard meetings and track/report milestones, accomplishments, and variances • Update customers leadership on key initiatives, cost updates, and operational opportunities • Identify and lead resolution of tolling & billing inconsistencies. Continuous Improvement Responsibilities • Identify and implement strategies for a 5% reduction in Costs of Goods Sold each year. Work directly with Hood’s Plant Managers to develop process improvements, automation opportunities, and to maintain a cost-savings pipeline • Assist in the development of future strategic initiatives • Initiate capital ideas using customers processes and tools including the customers IRR calculator • Work with Hood Container operations leadership to ensure that Hood fulfillment locations are strategically aligned, appropriately resourced, and operationally ready Cost and Service Predictability • With support of the Hood Operations team, work with the Business Account Manager on the annual contract review and other preparation for the new fiscal year • Represent monthly performance: lead scorecard calls, trigger and lead action plan. • Identify risks to budgets and lead proactive countermeasures if trending unfavorably. • Investigate anomalies & variances prior to the scorecard meetings to the degree possible. • Work proactively with Hood’s fulfillment locations to anticipate needs for overtime and/or labor incentives, balancing the need to meet on-time deliveries with minimizing costs What it Takes: • Minimum of 5+years of B2B sales or related experience strongly preferred • Proven Success in any relevant sales or account manager position within manufacturing industry • Personal accountability and growth mindset. • Effective negotiation and persuasion skills. • Demonstration of dynamic communication and interpersonal skills, able to work with all types of personalities. • Adaptability is key as you will need to navigate and demonstrate flexibility in an environment that can be ambiguous and uncertain. • Go-getter, self-starter, and team player. • General high level of enthusiasm, creative, and innovative ability. Why You’ll Love Working at Hood Container • Competitive Pay & Benefits: 👉 www.hoodcontainer.com/benefits • Career Growth: Ongoing training and advancement opportunities. • Team-Oriented Culture: Your expertise is respected and valued. • Stable, Growing Industry: Nationwide leader in corrugated packaging manufacturing. To learn more about Hood Container Corporation, visit www.hoodcontainer.com or check us out on social media! Check out our YouTube Videos