• Manage and oversee daily business operations to ensure efficiency and productivity. • Develop and implement operational policies, procedures, and process improvements. • Monitor operational performance, KPIs, and productivity metrics. • Coordinate with different departments to ensure smooth business operations. • Manage resources, budgets, and operational expenses effectively. • Identify operational challenges and implement effective solutions. • Lead, supervise, and motivate teams to achieve organizational goals. • Ensure compliance with company policies, industry standards, and applicable regulations. • Prepare operational reports, performance reviews, and management presentations. • Develop strategies to improve service quality, customer satisfaction, and workflow efficiency. • Monitor project timelines and ensure timely completion of operational tasks. • Build and maintain relationships with vendors, clients, and other stakeholders. • Identify risks and implement measures to minimize operational disruptions. • Support senior management in strategic planning and business growth initiatives. Requirements • Strong leadership and team management skills. • Excellent communication and interpersonal abilities. • Good knowledge of operations management and business processes. • Strong analytical, decision-making, and problem-solving skills. • Proficiency in MS Excel, Word, and PowerPoint. • Ability to manage multiple tasks and meet deadlines. • Experience with KPI tracking, reporting, and performance monitoring. • Knowledge of process improvement and resource planning. • Strong organizational and time management skills. • Ability to coordinate with cross-functional teams.