As a Product Manager at Rezo, you will own the complete product lifecycle: from understanding user needs and writing PRDs to managing design and development, launching features, and driving adoption. The ideal candidate is a systems thinker who understands internal workflows and is equally comfortable building external modules that customers interact with directly. This is a high-impact role focused on delivering exceptional experiences for enterprise clients while enabling internal teams—from Sales to Analytics—to operate efficiently and at scale. Key responsibilities: • Product Strategy & Execution - Define and manage the roadmap for customer-facing modules and internal tools that support delivery and operations. - Translate business goals and user needs into structured product features and intuitive user journeys. - Prioritize features based on impact, dependencies, and stakeholder feedback. • Cross-Functional Collaboration - Gather inputs and drive alignment across teams such as Sales, Project Delivery, Legal, Infra, Customer Success, and Analytics. - Partner with Engineering to deliver high-quality features on time. • User-Centered Development - Conduct deep discovery with internal stakeholders and enterprise customers to identify pain points. - Write detailed PRDs with clear workflows, success criteria, and edge cases. - Create wireframes or collaborate with the design team to bring concepts to life. • Platform Thinking - Build scalable systems that work across geographies, teams, and industries. - Establish feedback loops to continuously evolve internal and external tools. • Analytics & Quality - Monitor platform metrics, customer behavior, and operational performance to identify improvement areas. - Collaborate with analytics teams to track adoption, identify friction points, and recommend interventions. Requirements Educational Qualifications • Bachelor’s degree in Engineering, Business Administration, Marketing, Computer Science, or related field. Experience • 2–4 years of product management experience in B2B SaaS, preferably across platforms, internal tools, and customer-facing products. Functional Skills - Proven ability to write high-quality PRDs and lead cross-functional teams. - Strong systems thinking with experience designing tools that enhance operational productivity. - Exposure to customer lifecycle workflows, data dashboards, or service automation is a plus. - Proficiency in JIRA, Figma, Confluence, or similar tools. Behavioral Skills & Attitude - Customer-Centric Mindset – Prioritizes customer satisfaction and proactive engagement. - Proactive Approach – Anticipates issues and takes ownership to resolve them. - Communication Skills – Communicates clearly and persuasively with stakeholders. - Interpersonal Skills – Builds strong relationships and fosters trust.