SAP CX- SAP CX-SAP Sales and Service Cloud V2 Key Responsibilities & Hands-on Skills • • Core Configuration: End-to-end setup of Lead-to-Cash and Service Management processes, including Lead/Opportunity management, Case Designer, SLAs, and Routing Rules. • V2 Modern UI: Expert configuration of the Digital Sales Workplace, Guided Selling playbooks, and the Agent Desktop/Service Console. • Integration & Extensibility: Proficiency in connecting V2 with S/4HANA or ERP via SAP BTP (CPI) and developing side-by-side extensions using SAP Build Code or the CAP model. • Omnichannel Support: Setting up communication widgets for Email, Chat, and WhatsApp within the V2 environment. • Data Management: Managing complex migrations using the Data Transfer Tool and understanding the V2 Event Framework for real-time data triggers. • Business Alignment: Conducting workshops to map business roles, territories, and organizational structures to V2’s native capabilities. Nice-to-Have Certifications & Technical Edge • • SAP Certified Associate – Implementation Consultant - SAP Sales Cloud Version 2. • SAP Certified Associate – Implementation Consultant - SAP Service Cloud Version 2. • SAP BTP Extension Suite / SAP Build Code certification or proven project experience. • Legacy-to-V2 Transition: Experience converting ABSL (V1 SDK) logic into the Node.js/BTP environment required for V2. • AI Implementation: Experience deploying embedded AI features such as GenAI Email Drafting, Case Summarization, and Intelligent Lead Scoring. • SAP Activate Methodology: Familiarity with the "Clean Core" approach to ensure sustainable, upgrade-stable implementations.