Lane & Associates Family Dentistry is seeking an experienced Dental Treatment Coordinator to join our team. This role is essential to creating a 5-star patient experience by helping patients understand their treatment, navigate insurance benefits, coordinate appointments, and achieve their oral health goals. Key Tasks & Responsibilities Daily/Weekly/Monthly Tasks will include, but are not limited to: • Serve as a primary point of contact for patients, delivering a welcoming and professional experience. • Manage a multi-line phone system to schedule, reschedule, and confirm appointments while optimizing provider schedules • Ensure schedules remain productive and filled for doctors and hygienists. • Collect and update patient personal and insurance information in Denticon accurately. • Check in and check out patients with professionalism and care. • Present and review treatment plans to promote case acceptance. • Help assist in verifying insurance coverage and eligibility, maintaining accurate records. • Process payments and enforce financial policies accurately and courteously. • Maintain accurate electronic patient records while ensuring HIPAA compliance • Maintain a clean, organized, and welcoming reception and waiting area. • Perform additional duties as assigned to support office operations. What Makes You a Great Fit: • Minimum of 1-2 years of experience in a dental front office, treatment coordinator, patient coordinator, or similar dental administrative role. • Strong communication, attention to detail, and organizational skills • A professional and polished demeanor with strong attention to detail. • A positive attitude and passion for providing exceptional patient experiences. • Ability to work efficiently in a team environment. • Proficiency with computers • High School Diploma or GED • Ability to lift up 15- 20 lbs. Benefits That Make You Smile: • Competitive pay! • Comprehensive Insurance Coverage (after 90 days!) – Health, Vision, Dental, Life, Disability, FSA & more! • 401(k) Employer Contribution Plan • Quarterly Performance Bonus Opportunities! • Paid Treatment Coordinator Training Class • Employee Assistance Program! • Uniform Allowance! • Paid Time Off & Paid Holidays! • Fridays off at 2 PM! • Volunteer opportunities with our Smile Squad to earn awesome prizes! • Fun team events, giveaways & social campaigns year-round! • Birthday and Work Anniversary surprises sent directly from our owners! Exclusive Team Perks As the Official Team Dentist of the Carolina Hurricanes, Durham Bulls, Campbell Camels, & UNC Athletics our employees enjoy opportunities throughout the year to win tickets, VIP experiences, giveaways, and participate in exciting team partnerships and company-sponsored events.