Description Launch Your Career at Holbrook Heating: Inside: Customer Service Representative / Full-time Do you thrive in a fast-paced environment and enjoy building positive customer relationships? Holbrook Heating seeks passionate and detail-oriented individuals to join our expanding Customer Service team. This position offers a competitive hourly rate ranging from $18 to $19 and follows regular business hours, from 8:00 AM to 4:30 PM, Monday - Friday. The candidate must work on-site at Jamesville, New York. • Customer Service Representative: • Respond to inbound calls and emails, handling customer inquiries and concerns professionally. • Troubleshoot customer issues and provide efficient resolutions. • Build rapport with customers, fostering long-term relationships. • Assist with administrative tasks to maintain efficient operations. Requirements You're a great fit if you: Must be willing to work in office during scheduled hours. • Possess excellent communication and interpersonal skills. • Thrive in a collaborative and fast-paced work environment. • Enjoy problem-solving and exceeding customer expectations. • Are a detail-oriented individual with strong organizational skills. • Have a willingness to learn and grow within the HVAC industry. Bonus points if you have: • Experience in sales, customer service, or a related field. • Working knowledge of HVAC equipment and services (a plus, but not required).