Travel Operations Management • Oversee domestic and international travel bookings, including flights, hotels, visas, airport transfers, and travel insurance. • Ensure travel requests are processed within agreed service levels and in accordance with company policies. • Handle escalations related to travel disruptions, cancellations, emergencies, and traveler issues. Team Leadership • Lead, mentor, and develop the travel coordination team. • Allocate workloads and monitor team performance against established KPIs. • Conduct regular team meetings, performance reviews, and training sessions. Vendor & Stakeholder Management • Manage relationships with travel management companies , airlines, hotels, and other travel service providers. • Maintain and monitor service quality, and contractual obligations. • Collaborate with Finance, Procurement, and business stakeholders on travel-related requirements. Policy Compliance & Governance • Ensure adherence to corporate travel policies and approval workflows. • Monitor travel spend and identify opportunities for cost optimization. • Maintain accurate travel records, reports, and audit documentation. Reporting & Analytics • Prepare periodic travel reports, including spend analysis, savings achieved, policy compliance, and traveler trends. • Analyze travel data and recommend process improvements. • Track and report key travel metrics and service levels. Risk Management & Traveler Safety • Support traveler tracking and emergency response processes. • Ensure travelers receive required documentation, advisories, and compliance information. • Coordinate with relevant stakeholders during travel-related crises. Qualifications • Bachelor's degree in Business Administration, Hospitality, Tourism, or a related field. • Certification in Travel Management or related discipline is an advantage. Experience • 7-9years of experience in corporate travel management or travel operations. • Minimum 2-3 years of team leadership experience. • Experience managing global travel programs and travel vendors preferred. Skills & Competencies • Strong knowledge of corporate travel processes and travel management systems. • Excellent vendor management and negotiation skills. • Strong analytical and reporting capabilities. • Good understanding of travel policy compliance and cost control. • Excellent communication and stakeholder management skills. • Ability to work under pressure and manage travel emergencies. • Proficiency in Microsoft Office Suite and travel booking platforms.