Role Title IBM ConnectDirect SME Location Pune HyderabadBlr Shift 247 Support Except Night shift Experience 68 Years Primary skill IBM ConnectDirect IBM Sterling File Gateway Linux Administration Managed File Transfer MFT Secondary skill Ansible Jenkins GitHub Python Bash Scripting Splunk AppDynamics Windows Server TLSCertificates Key responsibilities Platform engineering SME ownership Act as the technical SME for IBM ConnectDirect CD across build run and change Lead installations configurations upgrades patching migrations and platform enhancements Maintain platform standards configuration baselines naming conventions certificatekey management approach and operational runbooks Drive capacity planning performance tuning and resilience improvements Operations incidentproblem management Provide L2L3 support for production issues triage root cause analysis and permanent fixes Troubleshoot endtoend MFT flows including process definitions scheduling connectivity authentication encryption and partner onboarding Improve monitoringing and reduce repeat incidents through automation and problem management Automation DevOps enablement Build and maintain automation using Ansible Jenkins and GitHub CICD for configuration deployments and repeatable changes Develop and maintain BashPython scripts for operational tasks log parsing housekeeping certificate checks health checks reporting Observability performance Implement and enhance monitoring using Splunk dashboards s correlation searches and AppDynamics application performance insights where relevant Monitoring system healthiness availability transfer success rate latency queue depth error rates Infrastructure network security collaboration Partner with networkinfrastructuresecurity teams on firewall rules routing DNS load balancers TLScertificates vulnerability remediation and access controls Ensure secure configuration aligned to enterprise security expectations encryption in transitat rest least privilege audit logging Crossplatform support Provide support across Linux and Windows Server environments including serviceprocess management troubleshooting and patch coordination Required skills experience 8 years of handson experience in enterprise middleware managed file transfer platform engineering Strong experience with IBM ConnectDirect Installation configuration upgradespatching process configuration troubleshooting performance tuning Strong Linux administration skills Serviceprocess management file permissions networking basics log analysis troubleshooting Scripting skills in Bash andor Python for automation and operational tooling Experience with Ansible Jenkins and GitHub in a DevOps delivery model Working knowledge of Splunk search dashboards ing and AppDynamics usage for diagnosticsmonitoring Solid understanding of networking and security concepts TLS certificates ports firewalls authenticationauthorisation Experience supporting Windows Server environments Qualifications Bachelors degree in Computer Science Engineering or equivalent practical experience Relevant IBM product certifications are a plus ConnectDirect