Description An Endoscopy Procedure Navigator is a healthcare professional who guides patients through the pre procedure process — ensuring safety, efficiency, and a seamless patient experience Role Overview The Endoscopy Procedure Navigator integrates advanced clinical knowledge, critical thinking, and compassionate communication to coordinate care for patients undergoing endoscopic procedures. The role acts as a bridge between patients, families, and the healthcare team, ensuring timely, safe, and patient centered care Compensation Starting pay typically falls between $18.50 and $23.00 per hour, depending on experience and qualifications. The full salary range for this position is $18.50 - $26.00 per hour, providing opportunities for growth and advancement based on performance, tenure, and skill development. Key Responsibilities • Pre Procedure Readiness: Assess patients for specialized needs such as: Monitored Anesthesia Care (MAC) requirements, severe respiratory conditions, pulmonary hypertension, recent cardiac events/stroke, significant heart disease, Implanted cardiac devices requiring clinical follow-up, Identifying and reviewing special medication instructions, Bowel prep needs, etc. • Patient coordination: Confirm patient readiness and coordinate with endoscopy units and other departments. • Navigation support: Act as the primary liaison between patients and the ASC/hospital/gastroenterology team, addressing questions, concerns, and logistical issues before, during, and after the procedure. • Care plan adherence: Ensure patients follow pre procedure preparation instructions and attend scheduled endoscopies/colonoscopies • Patient education & communication: Provide clear, empathetic information about the colonoscopy process, benefits, risks, and what to expect, including colorectal cancer screening and surveillance guidance. Ensure adherence to pre-procedure instructions. • Issue resolution: Identify and escalate patient related problems to the management team, and mentor less experienced navigators. Apply critical thinking skills to identify patient barriers and potential health and safety concerns. • Data management: Maintain accurate records in the EHR system and update patient progress in line with care plans. Maintain confidentiality and compliance with healthcare regulations. Key Performance Indicators (KPIs) for the Role • High patient satisfaction and adherence rates. • Effective communication and problem solving in patient navigation. • Accurate and up to date documentation in EMR systems. Impact of Role to the Organization By managing the entire endoscopy journey, the Navigator: • Reduces delays and improves patient outcomes. • Enhances patient satisfaction and compliance. • Supports efficient, safe, and coordinated care delivery. Benefits Rockford Gastroenterology Associates offers a competitive benefits package to eligible employees, including: • Medical, dental, and vision insurance options through Blue Cross Blue Shield of Illinois • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available • 50K life insurance coverage - company paid! • Short-term and long-term disability insurance premiums are company paid! • Voluntary supplemental insurance options through Unum • 401(k) & Roth retirement savings plans which includes profit sharing and matching at 3% for eligible employees • Paid time off (PTO)- up to 120 hours per year for new full time employees, with increases as soon as 2 years of service! • 7 Paid holidays • Employee Assistance Program (EAP), offering counseling and legal services at no cost, 24/7 Requirements Skills & Qualifications • High school diploma or GED required. • Certified Medical Assistant (CMA) with endoscopy or gastroenterology experience (preferred but not required). • Experience: Minimum 2 years in patient navigation, healthcare, or related field; 3–5 years preferred. • Familiarity with EMR systems (NextGen or similar), strong communication skills, ability to work independently and collaboratively with a patient centered care approach. • Language: English fluency required. Bilingual in Spanish preferred. • Strong clinical assessment and prioritization skills. • Excellent communication and empathy. • Ability to coordinate across multidisciplinary teams. • Knowledge of endoscopy protocols and patient safety standards. Work Environment & Requirements • Hours: Full time (e.g., 40 hours/week). The anticipated schedule will be 8:00 AM to 4:30 PM, Monday - Friday. • Location: 401 Roxbury Rd. Rockford, IL 61107 • Values & objectives: Alignment with RGA's organizational goals of delivering high quality, timely, equitable care, and supporting patient engagement in colorectal health services.