Description Site Manager - Huntington Harbor Car Wash We are seeking a dedicated and experienced Site Manager to oversee the daily operations of our Huntington Harbor Car Wash. This role offers an exciting opportunity to lead a dynamic team, ensure exceptional customer service, and maintain high standards of cleanliness and efficiency. If you are a motivated leader with a passion for operational excellence, we invite you to join our team. Key Responsibilities: - Supervise daily operations of the car wash site to ensure smooth and efficient service delivery - Lead, train, and motivate staff to meet performance standards and provide excellent customer experiences - Monitor and maintain the cleanliness, safety, and functionality of the facility - Manage inventory, supplies, and equipment to ensure optimal operation - Handle customer inquiries, complaints, and feedback professionally and promptly - Ensure compliance with health, safety, and environmental regulations - Implement and uphold company policies and procedures - Analyze operational data to identify areas for improvement and implement corrective actions Skills and Qualifications: - Proven experience in retail, hospitality, or service industry management - Strong leadership and team management skills - Excellent communication and interpersonal abilities - Ability to multitask and work efficiently in a fast-paced environment - Knowledge of safety standards and regulatory compliance - Basic proficiency in computer systems and point-of-sale software - High school diploma or equivalent; additional management training or certifications preferred Join our team and be part of a company that values growth, teamwork, and customer satisfaction. We offer a supportive work environment, opportunities for advancement, and competitive compensation. Requirements Site Manager Responsibilities Problem Solving • Every day brings new challenges. Our Site Managers take ownership and find solutions quickly. • Troubleshoot mechanical issues, including air lines, water leaks, pumps, electrical systems, and equipment. • Resolve computer and technology issues involving servers, terminals, software, and hardware. • Handle customer concerns, service complaints, and damage claims professionally. • Address employee matters, including hiring, scheduling, coaching, policy compliance, discipline, and team development. Leadership & People Management • Creating an engaged, high-performing team is the key to success. • Recruit, hire, train, develop, and retain top talent. • Ensure proper staffing levels and effective scheduling. • Provide ongoing coaching and performance feedback. • Hold employees accountable while recognizing outstanding performance. • Foster a positive, safe, and respectful workplace. • Ensure compliance with all company policies, safety standards, and labor laws. • Build a culture of teamwork, accountability, and continuous improvement. Customer Service • Exceptional customer experiences drive our success. • Deliver outstanding customer service and maximize customer satisfaction. • Build customer loyalty through consistent service and quality. • Respond promptly and professionally to customer questions and concerns. • Utilize customer feedback to improve operations and service offerings. Attention to Detail • Details matter—and they make the difference. • Maintain a clean, organized, and professional site appearance. • Ensure team members present a professional image at all times. • Verify all equipment is operating efficiently and safely. • Ensure every vehicle receives a final quality check before delivery. Operations Management • Operate the location as if it were your own business. • Ensure the site consistently meets company standards, even when you're not on-site. • Keep all equipment, nozzles, card readers, computers, and systems fully operational. • Manage inventory and proactively order supplies to avoid shortages. • Maintain the parking lot, convenience store, cooler, restrooms, office, and work areas. • Schedule and oversee preventative maintenance. • Identify opportunities to increase sales while controlling expenses. • Oversee all daily site operations. • Serve as the primary contact for vendors, repair technicians, suppliers, employees, and customers. • Lead daily sales initiatives and promotional programs. • Prepare daily deposits, safe reconciliations, and required reports. • Ensure opening and closing procedures are completed accurately and on time. Communication • Strong communication keeps everyone aligned and successful. • Communicate consistently with employees and leadership. • Submit a detailed End-of-Day report to your supervisor each day. • Review Assistant Manager daily reports and follow up as needed. • Ensure incidents are reported and resolved according to company procedures. • Respond immediately to HR matters, injuries, and safety incidents while following company protocols. • Report employee performance issues and achievements promptly. • Conduct regular leadership and safety meetings to communicate goals, expectations, and performance. • Learn from mistakes and continuously improve—we expect the same mistake is not repeated.