Description Core Duties and Responsibilities • Demonstrate general knowledge of agency carriers, carrier/brokerage marketing and underwriting to coordinate with insurance companies to address client issues and solve client problems • Demonstrate professionalism daily – appearance, approach, leadership etc. • Support agency directives in effectively managing agency/carrier relationships • Assist with annual renewals and prepare for annual open enrollment meetings • Manage customer needs through servicing daily needs • Assist with billing, claim and eligibility issues • Support clients to implement changes in their benefit plans • Provide other support whether apparent, required or needed Requirements • Bachelor’s degree preferred, or equivalent combination of education and relevant experience • Solid understanding of group benefits, including medical, dental, disability, life, and voluntary products, as well as COBRA, ERISA, FSA, HSA, and HRA plans • Familiarity with both fully insured and level funded plan structures • Proficiency in Microsoft Office, with strong skills in Excel and a solid foundation in math • Highly organized and detail-oriented, with strong problem-solving abilities and the ability to work independently • Excellent time management and self-direction capabilities • Strong verbal and written communication skills • Collaborative mindset with a willingness to contribute in a team environment • Proactive approach to identifying and addressing departmental needs • Commitment to maintaining confidentiality and handling sensitive information appropriately • Ability to quickly learn and understand a broad range of human resources and employee benefits topics • Willingness to obtain a resident Life and Health Insurance License within 45 days of hire