SOCIAL SERVICES REPRESENTATIVE
Gordon Memorial Hospital District · gordonmemorial.org
GordonEntry level1+ yrs
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The job in short
Social services benefits intake and customer service.
ExcelNursing
Details
- Found
- 11 d ago · posted 2026-10-22
- Location
- Gordon, NE, USA
Full description
Job Details: Job Location: Gordon Countryside Care - Gordon, NE, Salary Range: Undisclosed, POSITION SUMMARY
The social worker assists with organization and execution of day-to-day social service activities initiated with Gordon Memorial Hospital District (GMHD) relative to resident care.
CORE ACCOUNTABILITIES
Manages all aspects of the social services department operations effectively and efficiently.
Identifies and meets resident care needs in relation to the areas of arranging for social services.
Verifies payer source for new admissions, updating resident fact-sheets, tracking census and communicating with ombudsman.
Reconciles and updates families on resident trust accounts.
Gathers information and conducts investigations; including but not limited to resident concerns, grievances and potential abuse. Tracks and files reports in an accurate and timely manner with the state of Nebraska.
Participates in the MDS, the care planning process, and PASRR screenings.
Performs and maintains documentation; updates policies as needed.
Promotes resident and staff safety in all aspects of responsibilities.
Processes release of information requests according to departmental policies.
Develops a plan that includes establishment of measurable goals, means of achieving the goals, and the progress of the individual.
Advocates for residents and attends resident council meetings.
Utilizes community resources and encourages resident participation as appropriate.
Participates in Social Services care education and conferences.
Assists in daily activities provided to residents and staff.
Performs other duties as assigned.
SCOPE OF IMPACT
This position acts as part of the interdisciplinary team in assessing the individual needs of the resident and participates in development and implementation of appropriate care plans.
Qualifications: POSITION QUALIFICATIONS
Education:
High School Diploma or equivalent required
Completion of Social Service course provided by NHCA within one year of hire date required
Associate’s degree and or Bachelor’s degree in social work or related field preferred
Recreation therapist preferred
Experience:
6 months to 1 year related experience and/or training in nursing home social services and/or activities preferred
Licensure and Certification:
Completion of 36-hour Social Service course provided by NHCA required(must complete within one year)
Current Nurse Aide licensure in the State of Nebraska preferred
Social Service Certification or equivalent qualifications preferred
Basic Life Support (BLS) required
Knowledge, Skills, and Abilities:
Knowledge of:
Policies and procedures of GMHD
Medical Terminology
Resident condition and perceiving objectives for continuance of care needed
State and federal regulations
Universal (standard), contact, and airborne precautions
Skills in:
Customer service
Organization
Using computers e.g. Word, Excel
Independent judgment
Clear and effective communication
On-line record keeping and charting
Ability to:
Communicate effectively with residents, families, staff, and visitors promoting a positive image of the nursing facility
Cooperate with other employees to provide a friendly, caring, and courteous atmosphere for residents, staff, family, and visitors
Develop a sense of trust between self and the resident/family
Follow proper safety procedures i.e. lifting, transferring, appropriate use of lifts and equipment and other occupational hazards.
Accept and implement change
Prioritizing and completing tasks
Conduct work with minimal direction while being self-motivated
Customer Service Representative jobs in the United States · All Gordon Memorial Hospital District jobs