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 Position: Logistics Manager – Global Emerging Markets Reporting to: Region Head – Logistics and Customer Service, GEMs Department: Supply Chain This role leads supply chain transformation initiatives across Global Emerging Markets (GEMs), with a strong focus on Cost-to-Serve (CTS), Customer Service, Digitization, and Process standardization. The position partners closely with market supply chain teams, global sourcing, customer service, and digital & technology (D&T) teams to drive cost efficiency, service reliability, digitization, process standardization and scalable supply chain capabilities. Key Responsibilities Ocean Freight Strategy & Execution • Lead end-to-end ocean freight operations, including carrier negotiations, contract management, tender alignment, Quarterly Business Reviews, and Operations Efficiency. • Own and manage ocean freight performance governance, ensuring service reliability, cost optimization, and compliance with contractual terms. • Act as the primary escalation point for ocean freight–related risks and disruptions, driving timely resolution in collaboration with internal and external stakeholders. • Partner with Global Sourcing to ensure freight contracts, tenders, and commercial agreements are in place and effectively deployed across markets. • Collaborate with market supply chain leaders to address carrier performance gaps and continuously improve service levels. Digital Enablement & Visibility • Lead and manage project44 implementation and adoption for ocean freight tracking, visibility, and performance management. • Drive usage of digital visibility tools to improve proactive exception management, decision-making, and KPI tracking. • Identify opportunities for further digitization and automation across freight execution and logistics workflows. Cost-to-Serve (CTS) Transformation • Partner with market supply chain teams to identify cost-to-serve improvement opportunities across transportation, warehousing, and order fulfilment. • Collaborate with SC leaders to ensure cost-savings targets are defined, tracked, and delivered, supporting both short-term initiatives and long-term structural improvements. • Lead cost-to-serve reviews, developing insights, recommendations, and executive-ready leadership presentations. • Partner with international CTS teams to drive standardization and simplification of supply chain processes across Global Emerging Markets. Order-to-Cash & Process Simplification • Identify and lead initiatives to simplify and digitize the Order-to-Cash (O2C) cycle, reducing manual effort, variability, and cycle times. • Partner with Digital & Technology (D&T) teams to source, design, and implement scalable digital solutions across GEMs. • Drive harmonization of supply chain processes to improve consistency, control, and scalability. Customer Service & Stakeholder Collaboration • Work closely with customer service teams to ensure quarter-end RNS delivery and mitigate service risks. • Support and lead EDI implementation with distributors and suppliers to improve data accuracy, speed, and reliability. • Partner with customer service teams to standardize Incoterms across GEMs, improving clarity of ownership, cost allocation, and execution accountability. • Influence and align cross-functional stakeholders across markets, regions, and global teams. Key Skills & Capabilities Functional & Technical • Graduate from a top-tier business school (MBA preferred) • 5+ year experience in Logistics/Ocean Freight/Customer Service focussed, Supply Chain roles • Strong understanding of end-to-end supply chain • Hands-on experience with digitization, supply chain systems, and visibility tools • Solid analytical capability to assess cost, performance, and service trade-offs. Transformation & Leadership • Proven ability to lead cross-functional transformation initiatives across multiple markets. • Strong stakeholder management and influencing skills in a matrixed, global environment. • Experience translating data and insights into clear executive-level presentations and recommendations • Structured problem-solving mind-set with a focus on simplification and standardization. Soft Skills •Excellent communication and presentation skills. •Ability to operate in ambiguity and drive outcomes without direct authority. •Strong collaboration mind-set with a bias for action. 
 ELIGIBILITY Applicants must meet minimum age qualifications in the country in which the job is located.